James Flooring uses information to quote and fulfill orders, process payments, prevent fraud, arrange delivery, support customers, and resolve claims and disputes.

Information used

We and our providers may process names, contact details, billing and shipping addresses, order details, payment tokens and verification results, consent timestamps, IP address, browser/device and fraud signals, communications, tracking, delivery evidence, and return or claim records.

Stripe payment and identity verification

Stripe processes payments. High-value or higher-risk orders may require Stripe Identity before fulfillment. Stripe may collect identification documents, document and facial images, identification numbers, addresses, device information, and fraud signals under Stripe's privacy terms. James Flooring generally receives verification status and limited extracted information. Do not email or text card or ID photographs. See Stripe's Privacy Policy.

Sharing and retention

Relevant information may be shared with payment processors, banks, card networks, suppliers, freight providers, insurers, professional advisers, and authorities when reasonably necessary for payment, verification, fulfillment, safety, legal compliance, fraud prevention, or claim handling. We retain transaction, consent, fulfillment, accounting, warranty, fraud, and dispute records as reasonably required by law and legitimate business obligations. Stripe controls retention of information it collects.

Requests and security

Contact the email or phone shown on this storefront to request access, correction, or deletion. Some records cannot be deleted while legally or contractually required. No method is completely secure. Use only hosted checkout and verification pages; never send full card numbers, CVCs, or identity images by email, text, or chat.

Privacy and Identity Verification

Information used

Stripe payment and identity verification

Sharing and retention

Requests and security